Operating from the heart is different from operating from the head. Heart operation is to be in the spirit and walk by the Spirit. This is different from the logical approach of the head. The head analyses while the heart intuits. Intuit means using your senses and your inner sense to understand and discern people and situations. It is a different kind of wisdom from that which comes from the head. The heart feels, and therefore emotions are aroused, and sometimes these can be uncontrollable and inconsolable. Take a break, let your head process the information, and get your emotions under control. Feelings are good because they make you human and vulnerable. However, emotions can lead you to make decisions that plunge you into an irreversible path. Always let your head guide you, but let your heart connect with others. A well-balanced mind knows the difference. Your life will be more balanced when you let your head guide your heart.
I worked as a Consultant Psychiatrist in UK and Australia for over 40 years.